Job Listing: IT Technician

IT Job Tech



The Wolmer’s Preparatory and Learning Enrichment Center is seeking a qualified entry level IT Technician to be a part of our digital transformation of the curriculum. The candidate should have

  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
  • Extensive experience working with different operating systems including Windows, Linux, Android, ChromeOS, IOS and Mac OS.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Ability to work in a fast paced environment.
  • Resolve issues efficiently and in a timely manner.
  • Ability to identify and escalate situations requiring urgent attention 

The position is Full Time. Additional training will be provided. 

Duties and Responsibilities

Help Desk / Account Management

  • Assisting call-ins or live chat with technical difficulties
  • Assisting customers and staff with hardware and software challenges
  • Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
  • Maintain a high level of courteous customer service at all times
  • Assist with passwords and credentials

Software Management

  • Provide training and support for all software applications including
    • Office, Student Information Systems, e-Learning platforms

Software Maintenance

  • Keep all software updated to current standards
  • Maintain appropriate security patches and bug fixes
  • Aid the development team in conceptualizing updates and upgrades that will enhance users’ experience

Hardware Maintenance

  • Maintaining working components through repair or replacement for all devices
  • Provide firmware updates

Networking and Telephony

  • Configure and manage all core networking, wireless and internet infrastructure
  • Maintain firewalls, content filters and other security appliances
  • Manage the VoIP system
  • Maintain all cabling and wiring 

Documents and Printing

  • Maintain all print services and physical printing and copying devices.

Digital Classroom

  • Provide support for projectors, devices and apps in the learning environment. 

Website and Media

  • Perform basic updates to the website content


  • Manage all security cameras and archived footage
  • Provide camera footage for incidents
  • Manage all badge readers, IDs and bio metric devices
  • Conduct compliant data destruction for all sensitive materials

Experience / Credentials

  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’ s products and services
  • Excellent problem-solving skills with the ability to efficiently work client technical issues through to resolution using knowledge, experience, system documentation, vendor support and online resources
  • Specialized knowledge in particular verticals, such as security, servers, etc are not required but are a plus
  • Installation and support of server technology – Microsoft Windows Server, Active Directory, DHCP, DNS, FTP, IIS, VPN, TCP/IP, Terminal Services, SonicWALL, Fortinet, SOPHOS, Office365, Google Apps, domain management, Hyper-V, VMware ESX, SQL, network topology, network printers, scanners, hardware and software installation, Azure AD, Intone
  • Installation and support of workstation technology – Microsoft Windows (workstation operating systems), Microsoft Office Suite, QuickBooks, Adobe Acrobat, Firefox, Chrome, Remote Desktop, software installation, printer installation, driver installation


  • Microsoft Office + Office 365
  • Microsoft Server 2016, Active Directory / LDAP
  • Linux
  • Gsuite
  • Renweb
  • Workdpress/Apache/Mysql


  • Microsoft Sysadmin *
  • Gsuite Admin *
  • CCNA *
  • CompTIA or A+

*nice to have, training will be provided.